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    Overall, how satisfied were you with the handling of your transaction?
    Overall, how would you rate your loan representative?
    Specifically, how would you rate him/her in terms of Being knowledgeable?
    Specifically, how would you rate him/her in terms of Being courteous?
    Specifically, how would you rate him/her in terms of Providing accurate information?
    Specifically, how would you rate him/her in terms of Spending appropriate time addressing concerns?
    Specifically, how would you rate him/her in terms of Being empowered to resolve your concerns?
    Specifically, how would you rate him/her in terms of Making you feel like a valued customer?
    Specifically, how would you rate him/her in terms of Understanding your circumstances?
    Based on your recent experience with this Alterra Home Loans, how likely are you to Alterra them again when you need another loan?
    Based on your recent experience with this Alterra Home Loans, how likely are you to Alterra them again when you need another loan?
    Based on your recent experience with Alterra Home Loans, how likely are you to recommend Alterra Home Loans to a relative, friend or colleague?
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